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Critical Incident in Your Workplace


What is a Critical Incident?

A Critical Incident is a workplace event – extraordinary in nature – which can produce significant reactions on victims or those either directly or indirectly impacted.

Who can be affected? Witnesses, employees, colleagues, clients and family members all can be affected by a Critical Incident.

Typical examples of a Critical Incident include: robbery; car accident; client illness (e.g. heart attack in lobby); severe or prolonged illness of employee (e.g. cancer); sudden death of employee; and natural disaster.

The Debriefing

The purpose of the Critical Incident debriefing is to take the active memories of the event and store them into long term memory.

A major consequence of a traumatic event is that the person feels order and control in their life have been lost. The brain keeps turning over the sequence of events in order to regain order and control.

Until closure is reached their mind continues to run a memory track of the event in the hope of having the incident make sense and be logical.

They continue to “turn over” the situation and review it until their mind feels satisfied that it “now makes sense”.

In a debriefing a trained person helps the individual understand the event, their lack of ability to control situations and then to store the incident into long term memory.

Not all situations or persons need a debriefing. Sometimes just talking is enough to start the process of healing.

For those persons who continue to not sleep, have anger issues emerge, or continue to have difficulty in focusing attention a debriefing may prevent Post Traumatic Stress.

Bottom Line

Your employee can feel comfortable and confident talking with Finding the Light about how a Critical Incident is affecting them. They know their concerns will be kept confidential.

Encouraging your valuable employee to receive a Critical Incident Debriefing may save you the possibility of losing the services of that staff member and the flow-on effect to other staff.

After hours and Saturday appointments are also available.

Call us now on 0407 585 497 to discuss your organization’s needs and how we can help you.

About David Lawson

Finding the Light is a locally owned and operated counselling and life coaching business based in Bundaberg. We seek to empower our clients to find their way forward to a better life by using the approaches of counselling or coaching. If this blog article has raised more questions please contact us by email or call us on 0407 585 497 to arrange a time for us to discuss the article. Mention this blog and we will give you a FREE 30 minute session to discuss.

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