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Dealing With Difficult Customers

Earlier this week I was on the Small Business Talk Podcast where I spoke about dealing with difficult customers. What I spoke about also applies to non-business relationships. It is a 28 minute podcast and I include the highlights of what I spoke about below. Show Notes Today, my special guest is David Lawson. David is from Finding the Light Consultancy and Coaching. David has been in the people helping profession for more than 18 years and has... read more

What Is Your Life’s Purpose?

I spoke to a couple of people this week who are struggling with this question “What is my life’s purpose?” It’s a question most of us have asked at some point in our lives. Some of us get an answer and some of us don’t. One of the posts I shared on Face Book a while back suggests 5 questions you can ask yourself to get some direction to the question of what my purpose is. I’d like to share them with you. I am most focused when … (make a list)... read more

The Four Agreements

You are not listening! Pay attention! How many times have you heard these from your parents or spouse? Great advice but … In today’s busy word you are bombarded with messages and information from all areas. Our ability to pay attention gives us the filter to keep out what you don’t need and to help make choices. Attention is the key In his book “The Four Agreements: A Practical Guide to Personal Freedom” Don Miguel says attention is the key.... read more

How Will You Measure Happy in Your Relationships?

  Clayton Christensen is a professor at Harvard Business School and lead author of How Will You Measure Your Life. His journey begins as he noticed two things about graduating students; some did quite well successful and making lots of money. Yet many of them didn’t enjoy their work, had mediocre relationships with a few in jail. Not a great picture of the image we have about the success that comes from the best business school in the... read more

The Happiness Advantage

Work hard. Become successful. Then be happy. That’s a formula that you’ve probably heard and seen before, many, many times. It’s a formula that’s ingrained in our culture. Lose 5 kilos, then you’ll be happy. Get a new car, then you’ll be happy. Hit your sales target this quarter, then you’ll be happy. The only problem with this formula is that it isn’t true. If it was true, then every student who... read more

Getting an Edge in Business Relationships

What is a valuable business relationship? According to Jerry Acuff author of The Relationship Edge: the most valuable relationships, have lots of AIR – Access, Impact, and Results. Access is exactly what you think it is. People will take your calls, answer your emails, and believe that any time with you is time well spent. Impact means that you have you have an opportunity to influence the relationship in a positive manner, and vice... read more

Communicating Love to my Valentine!

How to Communicate LOVE to your Mate … It’s Valentine’s Day, the day for lovers and romance. Red roses, cards, marriage proposals, romantic dinners, outings, gifts … are all ways of celebrating this special day. How do you impress that special someone? Men, how do you feel when you give your mate an expensive piece of jewellery, but she hardly looks at it and says she’d rather spend time with you? Ladies, how do you feel when you spend most... read more

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Is distance a problem? If you live in another city, state, or country (yes, we do have overseas clients), we offer appointments via Skype or phone.

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