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Dealing With Difficult Customers

Earlier this week I was on the Small Business Talk Podcast where I spoke about dealing with difficult customers. What I spoke about also applies to non-business relationships. It is a 28 minute podcast and I include the highlights of what I spoke about below. Show Notes Today, my special guest is David Lawson. David is from Finding the Light Consultancy and Coaching. David has been in the people helping profession for more than 18 years and has... read more

The Happiness Advantage

Work hard. Become successful. Then be happy. That’s a formula that you’ve probably heard and seen before, many, many times. It’s a formula that’s ingrained in our culture. Lose 5 kilos, then you’ll be happy. Get a new car, then you’ll be happy. Hit your sales target this quarter, then you’ll be happy. The only problem with this formula is that it isn’t true. If it was true, then every student who... read more

Getting an Edge in Business Relationships

What is a valuable business relationship? According to Jerry Acuff author of The Relationship Edge: the most valuable relationships, have lots of AIR – Access, Impact, and Results. Access is exactly what you think it is. People will take your calls, answer your emails, and believe that any time with you is time well spent. Impact means that you have you have an opportunity to influence the relationship in a positive manner, and vice... read more

Happy workers = safer workplace!

Do you know the true cost of injuries in your workplace? Do you know how much influence the happiness of workers can have on injuries? A recent study (Psychosocial safety climate, emotional exhaustion, and work injuries in healthcare workplaces) says preventing work injuries requires a clear understanding of how they occur, how they are recorded, and the accuracy of injury surveillance. Workers feeling down and with high levels of emotional... read more

Be Interested in People for Them to Like You

Be interested in people! In this article, we will summarise the principles of Part Two – Six Ways to Make People Like You – of Dale Carnegie’s book, “How to Win Friends & Influence People” *. Have you started reading it yet? All of us like to be liked. Even one person not liking us, can affect how we view ourselves. Principle 1 – Be genuinely interested in other people. Carnegie talks about Tippy, the puppy his father bought him... read more

How to Win Friends & Influence People

Most people know the classic written by Dale Carnegie, “How to Win Friends & Influence people” *. Have you read it? It’s a timeless book, designed for regular reading. Dale Carnegie conducted a great deal of research and interviewed many people before writing this book. This article is my summary of the principles in Part One of his book – “Fundamental Techniques in Handling People”. These principles are as important now as when Carnegie... read more

We do Skype Appointments

Is distance a problem? If you live in another city, state, or country (yes, we do have overseas clients), we offer appointments via Skype or phone.

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