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Dealing With Difficult Customers

Earlier this week I was on the Small Business Talk Podcast where I spoke about dealing with difficult customers. What I spoke about also applies to non-business relationships. It is a 28 minute podcast and I include the highlights of what I spoke about below. Show Notes Today, my special guest is David Lawson. David is from Finding the Light Consultancy and Coaching. David has been in the people helping profession for more than 18 years and has... read more

What Is Your Life’s Purpose?

I spoke to a couple of people this week who are struggling with this question “What is my life’s purpose?” It’s a question most of us have asked at some point in our lives. Some of us get an answer and some of us don’t. One of the posts I shared on Face Book a while back suggests 5 questions you can ask yourself to get some direction to the question of what my purpose is. I’d like to share them with you. I am most focused when … (make a list)... read more

The Happiness Advantage

Work hard. Become successful. Then be happy. That’s a formula that you’ve probably heard and seen before, many, many times. It’s a formula that’s ingrained in our culture. Lose 5 kilos, then you’ll be happy. Get a new car, then you’ll be happy. Hit your sales target this quarter, then you’ll be happy. The only problem with this formula is that it isn’t true. If it was true, then every student who... read more

Getting an Edge in Business Relationships

What is a valuable business relationship? According to Jerry Acuff author of The Relationship Edge: the most valuable relationships, have lots of AIR – Access, Impact, and Results. Access is exactly what you think it is. People will take your calls, answer your emails, and believe that any time with you is time well spent. Impact means that you have you have an opportunity to influence the relationship in a positive manner, and vice... read more

Essentialism in 2018

It’s the start of a new year – 2018. Have you thought about what you will do differently? There are so many demands on our time. A constant stream of emails, a never-ending to-do list, social media accounts that need constant attention and, on top of that, you need to show something ‘concrete’ for your time! We live in a world where we’re continuously pulled in different directions, not only at work, but also in... read more

Getting To Yes

Like it or not, you & I are negotiators. All of us negotiate every single day. You might be finalising a deal with a new client, working through a legal matter, or trying to get your kids to clean up after dinner. No matter what you are doing, you can learn a better way to negotiate from the book “Getting To Yes” by Roger Fisher & William Ury. It’s called principled negotiation and it was developed at the Harvard Negotiation Project.... read more

We do Skype Appointments

Is distance a problem? If you live in another city, state, or country (yes, we do have overseas clients), we offer appointments via Skype or phone.

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