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Dealing With Difficult Customers

Earlier this week I was on the Small Business Talk Podcast where I spoke about dealing with difficult customers. What I spoke about also applies to non-business relationships. It is a 28 minute podcast and I include the highlights of what I spoke about below. Show Notes Today, my special guest is David Lawson. David is from Finding the Light Consultancy and Coaching. David has been in the people helping profession for more than 18 years and has... read more

Happy workers = safer workplace!

Do you know the true cost of injuries in your workplace? Do you know how much influence the happiness of workers can have on injuries? A recent study (Psychosocial safety climate, emotional exhaustion, and work injuries in healthcare workplaces) says preventing work injuries requires a clear understanding of how they occur, how they are recorded, and the accuracy of injury surveillance. Workers feeling down and with high levels of emotional... read more

Don’t Win the Battle to Lose the War …

  Is winning an argument worth it? In this article I will summarise some of the principles in Part Three – How to Win People to Your Way of Thinking – of Dale Carnegie’s book, “How to Win Friends & Influence People” *. Principle 1 – The best way to win an argument is to avoid it. Carnegie writes that winning an argument is pointless if it is only to prove to the other person that they are wrong and you are right. An argument... read more

Critical Incident in Your Workplace

What is a Critical Incident? A Critical Incident is a workplace event – extraordinary in nature – which can produce significant reactions on victims or those either directly or indirectly impacted. Who can be affected? Witnesses, employees, colleagues, clients and family members all can be affected by a Critical Incident. Typical examples of a Critical Incident include: robbery; car accident; client illness (e.g. heart attack in... read more

8 Tips for Conducting Better Job Interviews

We’re often so concerned about employing a person with the right skills, we forget to think about character and attitude. Skills are learned; character and attitude are not! If you’re not totally satisfied with your recent staff appointments, maybe it’s time to re-think how you do interviews. Here are some tips to bear in mind: Prepare! Prepare well beforehand. If you leave the person waiting because you are unprepared for their arrival, this... read more

Are You a Workaholic?

Are you a workaholic? Part-way through January, how is your work-life balance? Who’s winning – life or work? The Macquarie Dictionary defines “workaholic” as a person who is addicted to work. In my earlier working life, being a workaholic was regarded as a badge of honour. It definitely didn’t have the same stigma as being an alcoholic – someone addicted to intoxicating drinks. Alcoholism can have devastating effects on... read more

We do Skype Appointments

Is distance a problem? If you live in another city, state, or country (yes, we do have overseas clients), we offer appointments via Skype or phone.

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